Your business is with FastSpring, our retailer

Your purchase of SpreadsheetConverter will be made with the help of FastSpring. They are specialists in safe and secure Internet sales, payment and fulfillment.

Thousands of companies around the world partner with FastSpring to provide sales of their products, including ourselves and many other software companies. You can safely purchase our products from FastSpring without fear of fraud, privacy invasion, or non-delivery of products.

FastSpring handle all sensitive information securely, and it stays with them. No payment information is ever forwarded to us.

Credit card Security

FastSpring is regularly audited to ensure they comply with the Payment Card Industry Data Security Standard (PCI DSS), a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.

This means there is no risk of your personal data or credit card information being stolen. Using your credit card through a FastSpring page is 100% safe. They do not store credit card numbers, so there is no chance of unauthorized access or the numbers being stolen after a FastSpring purchase is completed.

For all purchases, FastSpring employs Verisign SSL Certificates that meet the highest standard in the Internet security industry for secure transactions. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. In addition, SSL Certificates allow Web browsers to clearly display a Web site’s organizational identity.

Contact FastSpring

If you are unhappy with your purchase, and for some reason cannot get hold of us, just contact FastSpring and cancel the purchase. All your money will be immediately refunded. You can contact FastSpring directly at Fastspring.com.

Volume orders

Order over $500 can be billed directly from us and paid using bank transfer. Please order using the contact form.

Sales tax will be added if applicable

Since we do business globally, all prices on our website are exclusive of local sales tax. In some circumstances, we are legally obligated to collect taxes in the United States, countries that are part of the European Union, India, Japan, New Zealand, Norway, Switzerland, South Africa and South Korea. In these cases, our retailer FastSpring collects the taxes for us.

If you are a U.S. customer buying on behalf of an organization that is exempt from paying state and local sales taxes, you can e-mail a copy of the tax exemption certificate or similar to Fastspring along with your order reference, and your sales tax will be refunded.

Customers that are exempt from paying VAT or GST can prevent tax from being collected on their order by providing their valid VAT ID or GST ID on the FastSpring order form. Example: For VAT, follow the Enter VAT ID link to get to the VAT ID input form. Enter your VAT ID without spaces and press Submit.

Screenshot of the VAT ID input field on the FastSpring order form

For more information, please consult the sales tax page on the FastSpring website. On this page, you can also find FastSpring’s own tax ID in different countries.